Skowhegan
Savings Bank Employees Complete
Integrity Service Training
SKOWHEGAN, Maine - On Thursday, February 19, 2009, nine Skowhegan Savings Bank employees
graduated upon completion of an eight-week in-house Integrity Customer Service Training Program. As part of
the graduation ceremony, each employee had to speak to their fellow classmates, supervisors and senior
management regarding how they had benefited from the course and applied the concepts learned, and how they
would continue to practice the Integrity Customer Service skills when interacting with their customers and
fellow employees.
The graduates of the Integrity Customer Service Training Program include: Susie Kent – Teller, Main Office;
Matt Smith – Teller, Main Office; Barbara Crawford – Teller, Main Office; Alisha Simpson – Teller, South
Branch; Abby Violette – Teller, Fairfield Branch; Anna Underwood – Teller, Madison Branch; Jayne Adams –
Teller, Dexter Branch; Deanne Fletcher – Float Teller; Jayne White – Accounting Clerk, Accounting.
"Our Integrity Service Training prepares our employees to provide the best customer service they can and has
given everyone a more cohesive advantage as far as dealing with our customers and each other," stated John C.
Witherspoon, President and CEO of Skowhegan Savings Bank.
Mr. Witherspoon delivered the commencement address which focused on the successes of the employees and
the Integrity Service Program's enhancement of the bank's customer service. Anna Underwood was awarded the
Outstanding Growth Award voted on by her fellow classmates. A luncheon followed to celebrate the success of
the graduates.
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Skowhegan Savings, founded in 1869, is an independent mutual savings bank dedicated to strengthening the
Maine families, businesses and communities it serves. Our team of friendly, committed employees takes pride
in delivering personalized, competitive banking services with integrity and putting the needs of our customers
first. An innovative and progressive approach to banking ensures our personal and business banking customers
enjoy a banking experience that is quick, easy and convenient. Our nine Maine branches include two locations
in Skowhegan as well as locations in Belgrade, Bingham, Dexter, Fairfield, Madison, Norridgewock and
Pittsfield. For more information, visit www.skowsavings.com or contact our Customer Service Call Center at
800.303.9511.
